Refund policy

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@snjsteppas.com. Please note that returns will need to be sent to the following address:
650 Ponce De Leon Ave Ste 300 #1310, Atlanta, GA, 30308, United States

If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@snjsteppas.com.

Damages and Issues

Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain items cannot be returned, including custom or personalized items, items that have been worn, washed, altered, damaged after delivery, or items returned without their original tags or packaging. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to receive the item you want is to return your current item according to our return policy. Once your return is accepted, you may place a separate order for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@snjsteppas.com.