FAQs
Can I place my order over the phone?
Orders can only be processed online. We are unable to accept phone orders.
When will I receive my order?
Orders are typically processed within 2–5 business days. Once your order has shipped, you’ll receive tracking information by email. Shipping times vary depending on your location and the shipping method selected at checkout.
How do I return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@snjsteppas.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@snjsteppas.com
How do I cancel or change my order?
We begin processing orders shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible at info@snjsteppas.com. We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has shipped.
How do I check the status of my order?
We will email you at the email address we have on file, as items in your order ship, or if there are updates on the status of your order.
How can I pay for my order?
We currently accept Visa, MasterCard, Discover, American Express, Diners Club, Apple Pay, Google Pay and Meta Pay. We also accept payment via PayPal and Shop Pay.
How long will it take to get my refund?
Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@snjsteppas.com
What are your hours of operations?
Online Store Hours:
Open 24 hours a day, 7 days a week
Customer Service:
Monday–Friday: 9:00 AM–5:00 PM ET
Saturday–Sunday: Closed
Orders can be placed online 24/7. Customer service inquiries are answered during regular business hours. Please allow 1–2 business days for a response.